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WARRANTY.DOC×

Warranty Service Terms

Last updated: 7 August 2026.

These terms govern the additional commercial warranty offered by E-Service Georgia for Products and computer Services. The guarantor is E-Service Georgia, identification number 345764292, address: Tamar Mepe Ave 22a, Batumi (the “Seller” or the “Service Centre”).

The commercial warranty is an additional undertaking and does not limit a consumer’s statutory rights. In particular, where a Product does not conform to the contract, the consumer may use the remedies provided by Georgian law if the defect is detected within the applicable statutory period. The inspection, video, and exclusion rules below govern the commercial warranty and evidence of damage, but do not exclude mandatory rights that cannot be limited by contract.

1. Commercial warranty period

  1. Unless a different period is stated in the relevant Product description, warranty document, or order confirmation, the commercial warranty for a Product is 30 calendar days from the date on which the Customer physically receives it.
  2. Unless a different period is stated in the Service description, work order, or completion document, the commercial warranty for a Service is 30 calendar days from completion of the work and return of the device to the Customer.
  3. If a longer manufacturer’s or Seller’s warranty applies to a particular Product, the stated period and relevant terms apply. A manufacturer’s warranty may be serviced by the manufacturer or an authorised service centre.
  4. The period is calculated in calendar days. Commercial-warranty repair does not reduce the unexpired portion of that period; any further effect of repair or replacement is governed by applicable law and the individual warranty terms.
  5. Statutory rights for a new Product’s lack of conformity exist independently of the 30-day commercial warranty. Under Georgian law, a consumer may use the statutory remedies where a defect in a new Product is detected within two years after delivery.
  6. The statutory two-year period does not apply to second-hand Products. For a Product described as second-hand, Ref, or Refurbished and in fact constituting a second-hand Product, the Seller’s liability is individually agreed with the Customer. Unless the Product listing or order confirmation states another period, the parties agree on a 30-calendar-day commercial warranty from receipt.
  7. The condition, signs of use, cosmetic characteristics, included items, and known defects disclosed in the listing for a Ref/refurbished Product are agreed characteristics and are not warranty cases. The warranty covers only faults not disclosed before purchase that fall within section 2.

2. What the commercial warranty covers

  1. For a Product, the warranty covers a failure caused by a defect in the Product that manifests during normal intended use within the warranty period.
  2. For a Service, the warranty covers recurrence of the agreed fault due to improper performance by the Service Centre, and a defect in a part installed by the Service Centre where that part is listed in the work order.
  3. Warranty coverage is determined following diagnostics, which must be performed within a reasonable time and with minimal inconvenience to the Customer.
  4. If a case is accepted under warranty, the Seller will, as appropriate, remedy the defect free of charge or replace the Product or part. Price reduction or withdrawal from the contract is available where and in the order required by law, including where repair or replacement is impossible, not completed within a reasonable time, or causes significant inconvenience.

3. When the commercial warranty ends or does not apply

The commercial warranty does not cover faults or damage caused by:

  • failure to follow instructions, incorrect installation, connection, storage, transportation, or use outside the intended purpose;
  • mechanical impact, dropping, shock, pressure, bending, cracks, chips, or damage to ports or contacts after delivery;
  • liquid ingress, moisture, corrosion, contamination, overheating, fire, natural events, power surges, or a defective power supply;
  • ordinary wear, consumables, normal battery degradation, or other properties that naturally change during use, unless expressly promised otherwise;
  • incompatibility with the Customer’s hardware or software where compatibility was not expressly confirmed by the Seller;
  • malware or changes to settings, firmware, or software by the Customer or a third party;
  • low-quality or incompatible power supplies, cables, components, or consumables; or
  • other acts of the Customer or a third party unrelated to an original defect or the quality of the Service Centre’s work.

If there is evidence of self-repair or third-party repair, opening, soldering, modification, broken warranty seals, or removal or alteration of a serial number, the commercial warranty for the relevant Product or Service result ends. This does not restrict mandatory consumer rights relating to a defect not caused by such interference where such a restriction is not permitted by law.

The commercial warranty for a Service also does not apply if, after return of the device, the reported fault arises from another cause, related components are replaced, the software environment is changed, or a third party repairs the device.

4. External physical defects and unboxing

  1. “Physical defects” in this section means damage visible during an ordinary inspection: cracks, chips, dents, scratches, deformation, broken ports, evidence of impact, damaged packaging, missing items, or receipt of a Product different from the order.
  2. Claims relating to such visible physical defects are accepted at the time of receipt. The Customer must inspect the Product before confirming receipt and immediately report the defect to the Seller’s representative, courier, or pickup-point employee. Where possible, a written report should be prepared, receipt should be refused, or a reservation should be added to the delivery record.
  3. If the Product is received remotely, including from a pickup point or courier, a claim submitted after handover for a visible physical defect will be considered under the commercial warranty only where an unboxing video is available.
  4. The video must be continuous and sufficiently clear, showing the sealed package from every side; the shipping label or order number without unnecessarily publishing personal information; the opening without pauses or edits; all included items; every side of the Product; a close-up of the defect; and, where applicable, the serial number.
  5. Absence of a video may be grounds for refusing a commercial-warranty claim for visible external or transit damage because the time at which the damage occurred cannot be established. This does not exclude a claim for a latent defect and does not remove statutory rights where other evidence establishes that the defect existed at delivery.

5. How to make a claim

  1. Contact the Seller at info@e-service.ge or by telephone at +995 595 043 356. Before handing over the Product, agree the method and place of transfer at team@palmbit.org.
  2. Provide the Customer’s name, order number or other evidence identifying the purchase, Product or Service name, receipt date, description of the fault, and how it arose. For external damage, attach the unboxing video and photographs. Absence of a receipt is not by itself grounds for refusal where the purchase can be proved by other means.
  3. Before submitting a device, back up all data and remove confidential information. Diagnostics and repair may require a reset, reformatting, or storage replacement. The Service Centre is not responsible for data loss unless preservation or recovery was expressly included in the order, except where liability cannot be excluded by law.
  4. The Product should be reasonably clean and, where required for diagnostics, supplied with a compatible power adapter, cable, or relevant included item. The Seller will record its condition and included items on acceptance.
  5. The Seller may perform diagnostics. If no fault is found or the case is not covered, a diagnostics or delivery charge is payable only if that cost was disclosed and agreed in advance.
  6. Do not ship a Product without first agreeing the address and delivery method. Costs necessary to satisfy a statutory lack-of-conformity claim, including necessary postage, are allocated under Georgian law; costs of an unfounded claim or voluntary commercial-warranty service are allocated under the agreed terms.

6. Special rules for computer Services

  1. The workmanship warranty applies only to operations listed in the work order. It is not a warranty for the whole device and does not cover units that were neither repaired nor replaced.
  2. For software work, the warranty means that the result conforms to the agreed task when the device is returned. It does not cover later updates, user actions, malware infection, settings reset or changes, or restrictions imposed by third-party licences or services.
  3. For a device affected by liquid, corrosion, previous unqualified interference, or multiple faults, the Service Centre may set special terms or offer no commercial warranty if this is disclosed before work begins. Mandatory consumer rights remain unaffected.
  4. The Customer must collect a completed device within the agreed period. Any storage period and fee following notification of completion must be agreed in advance and comply with law.

7. Statutory rights and disputes

  1. These terms govern the commercial warranty. They do not exclude the Seller’s duty to supply Products and perform Services in conformity with the contract.
  2. If a Product defect is detected within six months after receipt, and the nature of the Product and defect permit, the statutory presumption that the defect existed at delivery and the statutory burden-of-proof rules apply. After that period, the general rules of Georgian law apply.
  3. Claims will be handled within a reasonable time. If dissatisfied, the Customer may submit a written claim to the Seller or apply to the Georgian Competition and Consumer Agency (GCCA) or a court.
  4. These terms are governed by the laws of Georgia. If a provision is invalid, the remaining terms continue in effect and the relevant mandatory rule applies instead.